# Private chat, public settings: what to check before you subscribe Canonical page: https://theplaydevil.com/guides/ai-companion-privacy-and-cancellation By [The Play Devil](https://theplaydevil.com/about#editorial-voice). For adults only; non-explicit editorial presentation. A practical checklist separating gallery visibility, data processing, cancellation and account deletion. Private can mean several different things: other people cannot see your creations, a billing descriptor is discreet, or a provider limits how data is processed. None automatically proves anonymity. Before using an AI companion, check what is shared, what is stored, what renews and what happens when you leave. Editorial update 2026-09-23; source-check dates appear with the citations. ## Who can see the things you create? Start with audience visibility. Promptchan describes private generation as a paid feature that keeps creations out of its public feed. That is a concrete control to inspect before generating something personal; it is not a statement that the platform itself never processes the data. Look separately for public-character settings, shared galleries and account identifiers. Use non-identifying information where possible and do not upload another person’s sensitive material without consent. OurDream’s help center says it restricts reference-photo uploads because of deepfake and other legal concerns. Sources: [Promptchan: Promptchan creation features and private generation](); [Promptchan: Promptchan public gallery and visibility](); [OurDream: OurDream help center]() ## What does the service process or retain? Read the policy for conversation text, voice, uploaded images, identifiers and service providers. JOI’s policy describes several of those categories and states that external providers can be involved. A chatbot feeling intimate does not change that processing relationship. Pay attention to what is and is not being deleted. Secrets’ audio help says raw audio is discarded after transcription, but conversation and memories are saved. A no-audio-storage statement is not the same as no conversation retention. We have not independently audited either provider’s systems. Sources: [JOI AI: JOI AI privacy policy](); [Secrets AI: Secrets AI audio calls]() ## Does cancelling also delete your account? Treat cancellation, deletion and refunds as separate actions. Cancellation usually concerns future billing; account deletion concerns access and data; a refund is a request governed by the purchase terms and applicable rights. Do not assume one button completes all three. Candy directs cancellation through subscription settings and describes continuing access until the paid period ends. OurDream’s help center lists a separate account-deletion process. Check each task deliberately, save the confirmation and avoid deleting your only access to invoices before resolving a billing question. Sources: [Candy AI: Candy AI terms of service](); [OurDream: How do I cancel my subscription?](); [OurDream: OurDream help center]() ## What happens to credits and paid content when you leave? Unused balances and previously generated content can have different rules. OurDream documents subscription-dependent media access and limits on restoring old coins. Candy says subscription tokens expire when the relevant paid period ends. Neither should be assumed to behave like a permanent purchased download library. Read the current policy before ending a plan, and only export content through permitted tools. Secrets’ refund policy treats subscriptions and Moments purchases separately and includes regional provisions. If statutory rights apply, a marketing line about final sales does not replace the applicable law. Sources: [OurDream: OurDream help center](); [OurDream: How do I cancel my subscription?](); [Candy AI: Candy AI terms of service](); [Secrets AI: Secrets AI refund policy]() ## What is the practical pre-purchase checklist? Before paying, record the full charge and renewal date; check public-sharing defaults; read the relevant data categories; locate cancellation and deletion controls; and establish what happens to unused credits. If the answers are unclear, ask support before sharing personal details or committing to a long plan. No comparison site can promise that an online adult service is completely private. Our role is to make the relevant distinctions visible and show the evidence. A future hands-on review should document what was actually tested, with dates and limits, rather than translating reassuring language into an unsupported safety badge. Sources: [JOI AI: JOI AI privacy policy](); [Candy AI: Candy AI terms of service](); [Secrets AI: Secrets AI refund policy]() ## Related reviews - [JOI AI: You care about choosing a particular character and its available features](https://theplaydevil.com/reviews/joi-ai) - [Promptchan: You want to make images, adjust the result and chat with characters](https://theplaydevil.com/reviews/promptchan) - [Candy AI: You want character chat with images and voice in the same place](https://theplaydevil.com/reviews/candy-ai) - [OurDream: You want to create a character and switch between chat and media](https://theplaydevil.com/reviews/ourdream) - [Secrets AI: You want chat and media, with published costs to plan your spending](https://theplaydevil.com/reviews/secrets-ai) ## What this page is based on Product claims are attributed to their publishers. Reading a source is not a hands-on test. - [Promptchan creation features and private generation]() — Promptchan; accessed 2026-10-08. Rechecked prompt/style/composition and gallery-remix workflow; paid private generation excludes work from public gallery. Visibility is not an anonymity, retention or encryption guarantee. No generated media inspected or reproduced. - [Promptchan public gallery and visibility]() — Promptchan; accessed 2026-09-23. Text-only feature research; no media reproduced. - [OurDream help center]() — OurDream; accessed 2026-09-27. Help index includes subscription requirements, deletion and reference-photo restrictions. Several articles have different update dates. - [JOI AI privacy policy]() — JOI AI; accessed 2026-09-27. Policy updated 4 June 2026; processing disclosures are not an independent security audit. - [Secrets AI audio calls]() — Secrets AI; accessed 2026-10-08. Rechecked 50 Moments/minute and raw-audio deletion after transcription while the conversation text is retained. Neither independent retention verification nor a latency or voice-quality test. - [Candy AI terms of service]() — Candy AI; accessed 2026-10-08. Revised September 22, 2026. Recurring billing, token expiry and purchase-specific refund limits; separate EU/UK initial-purchase withdrawal. No payment or refund tested. - [How do I cancel my subscription?]() — OurDream; accessed 2026-10-08. - [Secrets AI refund policy]() — Secrets AI; accessed 2026-09-27. Updated April 10, 2026. Billing-statement error window, initial-purchase EU/UK withdrawal, usage deductions and technical-image Moments returns. No-refund crypto wording is not adopted as overriding statutory rights. ## Related guides - [AI companion subscription costs: plans, tokens and the real bill](https://theplaydevil.com/guides/ai-companion-subscription-costs) - [AI companion free trials: free tiers, previews and renewal](https://theplaydevil.com/guides/ai-companion-free-trials) ## Disclosure and next steps Play Devil may earn commissions from eligible website links. Commissions do not change editorial scores. This representation links to review pages, not affiliate tracking destinations. Prices, availability and age requirements depend on the provider's current local terms. [Methodology](https://theplaydevil.com/methodology) · [Affiliate disclosure](https://theplaydevil.com/disclosure) · [Browse the directory](https://theplaydevil.com/directory)