Dondi review

What should you know before signing up?

This Dondi review starts with its appeal: a customizable AI character and a conversation you can return to. Those are the provider's promises, not qualities we tested. I would want that ongoing story to justify a subscription, but the buying decision currently stalls on conflicting documents. Unlimited-access marketing does not match the terms' allowance for usage limits, and privacy claims need to be read alongside AI-training and retention clauses. Current prices and chat quality remain unverified. I would not pay or share personal details until those questions are answered. If you already joined, the refund, cancellation and deletion sections explain the separate actions and what confirmation to keep.

• The homepage advertises unlimited access from day one.

  Vendor-statedDondi: Dondi homepage claims ↗

• The privacy notice permits processing by technology partners.

  Vendor-statedDondi: Dondi privacy notice ↗

What does this Dondi review cover?

Dondi presents a browser-based AI companion service with customizable characters and continuing conversations. Those are its product claims. We did not create an account or test whether the characters remember accurately, respond well or deliver the advertised features.

For a first-time buyer, I would put the advertised access and data promises beside the applicable terms before committing to a character. The appeal of a continuing conversation makes those conditions more important, not less: you may spend time building a story that you want to keep. Existing subscribers can use the billing and deletion sections to separate those decisions.

Is Dondi free, and what does it cost?

The homepage promises unlimited messaging and media from day one. Terms section 18 instead allows free-use limits and paid subscriptions or tokens. Current checkout prices and allowances were not verified, so neither statement gives us a reliable monthly budget.

Before paying, save the total due now, currency, covered period, renewal charge, included allowance and price of extras. A monthly equivalent on an annual offer is not the amount charged today. Ask support which entitlement applies to your exact plan if a marketing claim and the purchase screen disagree.

How do I cancel Dondi, and what happens to tokens?

The signup-linked terms say subscriptions renew automatically. Request cancellation by emailing support@dondi.ai from your account email address, or use the account cancellation option, which sends the request to support. Dondi states a response time of 24–48 hours. The account option is a request route, not confirmation that cancellation is complete.

If renewal falls within that response window, flag it in your message. Dondi says it will prevent a charge for the extra period in that situation; we have not tested that promise. Access continues through the paid period. Unused tokens expire at the end of the applicable subscription period.

I would save the request, its timestamp and the final cancellation confirmation, including the effective date and balance. Closing a browser, deleting a conversation or removing a payment card does not establish that renewal has stopped. Refunds and account deletion need their own requests.

Can I get a Dondi refund?

Section 19 allows a subscription-refund request within 24 hours, subject to reasonable usage, minimal premium use and an eligible payment method. It does not define those thresholds or methods. Token requests have the same time window but require unused tokens; the general non-refundable wording is qualified by this exception. Cancellation normally gives no partial refund unless law requires one.

If you want a refund, preserve the transaction time and usage record and stop using the disputed purchase while asking about eligibility. Do not wait for a deletion response before raising the payment issue. A timely request is not guaranteed approval, and merchant wording does not determine all mandatory consumer rights. We have no tested refund outcome.

Are Dondi chats private or used for AI training?

The homepage claims conversations are never stored and data is never shared. The privacy notice covers messages, outputs, activity logs and partner processing, including model training and improvement. Terms section 15 also permits review of flagged content. These documents do not establish the homepage's blanket privacy promises.

I would ask whether my messages enter training, who can access them and which control changes that processing. The reviewed notice does not specify a training-only opt-out. Avoid sharing details that depend on absolute confidentiality. We have not audited encryption or storage, and policy wording alone cannot tell us which processing occurred in an individual account.

Does deleting a Dondi account erase everything?

The homepage promises permanent removal on account closure. The privacy notice instead allows legal, security and contractual retention, gives no fixed erasure deadline, and describes deletion or anonymization when data is no longer needed. Send a privacy request through support or to support@dondi.ai, the address on its contact page. Identity checks may apply.

Ask for written confirmation of which categories were deleted, which remain, why and for how long. Request clarification about earlier training use too: a removed chat screen does not prove its earlier processing has been reversed. No deletion request was submitted for this review. Keep the billing and privacy confirmations separately.

What should I save before leaving Dondi?

Start with a private record of your receipt, purchase time, plan description, balance and relevant policy wording. Redact full card details and sensitive conversation content before sending a support message. Your own records should make the payment identifiable without exposing unrelated personal information.

Keep one line for each requested result: renewal stopped; disputed payment returned; account closed; data request answered. Add the request date, reference number and provider's response. If only one result is confirmed, follow up on the others explicitly rather than treating a generic account-closure email as the end of the process.

I would raise the time-sensitive payment question first, then confirm cancellation and follow the data request to a written answer. This checklist is our recordkeeping advice based on the separate policies, not a tested support workflow or a promise that any request will succeed.

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