Secrets AI review

What should you know before signing up?

Secrets AI is worth comparing if you want companion chat with occasional images or voice calls and prefer to budget the extras first. In this Secrets AI review, the useful distinction is between your subscription, resetting monthly Moments and purchased top-ups. They are not one unlimited package. I'd try the documented free chat allowance before committing to a year. The spending examples below help with the next decision; the privacy and exit rules matter just as much if you plan to share personal conversations.

• The quickstart describes 20 free messages per day and unlimited messaging on paid Premium and Ultimate.

  Vendor-statedSecrets AI: Secrets AI quickstart ↗

• Premium includes 8,000 monthly Moments; unused subscription grants normally reset, while purchased top-ups do not.

  Vendor-statedSecrets AI: Secrets AI Moments and payments ↗

• The image guide lists 50 Moments for a base image generation.

  Vendor-statedSecrets AI: Secrets AI image generation costs ↗

What does the free experience cover?

Secrets' quickstart lists 20 free messages a day and 200 starter Moments for new accounts. Premium and Ultimate advertise unlimited messaging, but media still draws on Moments. I'd use that small preview to check the tone and controls before choosing a plan; it is not enough to establish long-term memory or consistent output.

The service separates ordinary conversation from media spending. That is helpful if you mainly want chat and occasionally use an extra tool. It matters less if most of your time will be spent creating media, where the per-action cost becomes a large part of the decision. We have not verified the free onboarding experience with a new account.

How far can the included Moments go?

The published Premium allowance is 8,000 Moments monthly. At the image guide’s stated 50 Moments per base generation, dividing 8,000 by 50 gives 160 generations if every Moment is used that way. It is a simple budget ceiling, not a promise of 160 satisfactory images or a mixed-use package.

For a hypothetical mixed budget, 40 base images at 50 Moments use 2,000; 30 call minutes at 50 per minute use 1,500. Together that is 3,500, leaving 4,500 of the 8,000 allowance before video, higher-resolution images or other extras. You cannot spend the entire allowance on images and count those call minutes as free too. This is arithmetic from listed rates, not a paid session or a quality guarantee.

Which balance resets, and which does not?

Monthly grant Moments normally reset; bought top-ups do not. There is an important exception: upgrading mid-cycle from a Monthly plan converts unused grant Moments into non-expiring top-ups. That is an upgrade rule, not routine monthly rollover. I would not pay for an upgrade solely to rescue a small leftover balance.

The detailed payments guide requires Premium or Ultimate to buy top-ups. The calls guide says calling itself needs Moments, not a subscription. Those statements describe different steps: being able to spend a balance does not mean a free account can buy more. Check the current purchase terms before stocking up; bought Moments are generally non-refundable except for billing errors or applicable legal rights.

Are voice calls private, and how do you leave?

Secrets says voice audio is deleted after transcription, while the transcript stays as conversation memory. I'd treat that text as information shared with the service, not a private call that leaves no trace. The privacy policy permits using information to train AI models and allows personnel access when their work requires it.

Stopping renewal does not remove those conversations. Cancellation preserves your chats and other created content; permanent account deletion is a separate action. If retaining nothing is your requirement, do not infer it from an audio-only promise. We have not audited security, observed staff access or tested erasure.

How do you cancel a Secrets AI subscription?

The official guide sends you to Settings, Manage Subscription, Cancel Subscription, then a reason and confirmation. Keep that confirmation and the paid-through date. Access continues until the term ends, then the account becomes Free; preserved chats and creations do not mean every paid feature remains available.

For card subscriptions, resuming before expiry switches renewal back on. Prepaid G2A keys do not auto-renew, while a cancelled crypto subscription needs a fresh purchase rather than that resume action. I'd check which payment route I used before looking for a billing switch. These are documented steps, not a cancellation we completed.

When can Secrets AI refund a purchase?

Cancelling does not ordinarily refund unused days. The policy gives a 30-day written-notice window for billing errors, counted from the billing statement. EU/UK customers have a separate 14-calendar-day withdrawal window for an initial subscription, not renewals; premium use can reduce the reimbursement. Contact support@secrets.ai with the account and transaction details.

An approved broken-image claim can return Moments, not cash. Crypto payments carry an especially restrictive no-refund statement; that should not be read as overriding applicable consumer rights. I'd ask before paying if recovery of the money matters. The stated three-business-day initial reply is not a promise that a refund will be approved or completed then.

What remains after deleting a Secrets AI account?

The quickstart places permanent account deletion in account settings. The privacy policy says identifying profile details and chat history are erased immediately on permanent deletion, but transactions remain for seven years from their date and security logs for up to 12 months. Its anonymization statements are vendor claims, not something we verified.

I'd cancel renewal and save billing or refund records before deleting. The documents do not establish that deletion automatically stops billing, or that it reverses earlier AI-training use. Privacy requests go to support@secrets.ai. A promised response period is not proof that every retained record has been erased.